# Backoffice

### **Introduction**

{% embed url="<https://youtu.be/wps4iH_qtrA>" %}

The Backoffice dApp  is a visual interface for interacting with **Trustless Work Escrows**. It serves as a **back-office for the complete escrow lifecycle**, allowing users, developers, and platforms to:

* **Deploy** an escrow
* **Sign** transactions
* **Approve** milestones
* **Release** funds
* **Resolve disputes**

This tutorial will guide you through the **full** [**escrow lifecycle**](https://docs.trustlesswork.com/trustless-work/introduction/technology-overview/escrow-lifecycle) using it.&#x20;

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### **1. Prerequisite**

This is a web3 dApp, which mean you must connect a **Stellar-compatible wallet**. Learn how to get one in the [Stellar wallets section](https://docs.trustlesswork.com/trustless-work/introduction/stellar-and-soroban-the-backbone-of-trustless-work/stellar-wallets).&#x20;

#### **1.2.  Tokens & Trustlines**

The Dapp currently works both on Mainnet and Testnet.&#x20;

You will need xlm, and an approved [Trustline](https://docs.trustlesswork.com/trustless-work/introduction/stellar-and-soroban-the-backbone-of-trustless-work/trustlines) to the asset you will use for this to work (for the   network you are going to use it). We limited the&#x20;

***

### **2. Full Escrow Lifecycle in the dApp**

{% embed url="<https://youtu.be/Dv7ZEmZPxBc>" %}

#### **Core Phases of the Escrow Lifecycle**

This section walks through the structured process of managing a transaction using the Dapp.

#### **2.1. Initiation Phase**

**Goal:** Define the escrow agreement and configure its parameters.

* Assign [**roles**](https://docs.trustlesswork.com/trustless-work/introduction/technology-overview/roles-in-trustless-work) (payer, receiver, approver, etc.).
* Set **milestones** and **funding conditions**.
* Deploy the **smart escrow contract**.

[➡️ Step-by-step guide for Initiation](https://docs.trustlesswork.com/trustless-work/oss-dapps/backoffice/step-3-creating-an-escrow)

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#### **2.2. Funding Phase**

**Goal:** Deposit funds into the escrow, securing the transaction.

* The **payer** deposits funds (USDC/XLM).
* The escrow **status updates** to reflect the deposit.
* The **contract balance** is displayed in the UI.

[➡️ Step-by-step guide for Funding](https://docs.trustlesswork.com/trustless-work/oss-dapps/backoffice/step-4-funding-an-escrow)

***

#### **2.3. Milestone Updates Phase**

**Goal:** Track progress and mark work as completed.

* The **service provider** updates milestone completion.
* Status changes to **"Pending Approval"**.

[➡️ Step-by-step guide for Milestone Updates](https://docs.trustlesswork.com/trustless-work/oss-dapps/backoffice/step-5-marking-a-milestone-as-done)

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#### **2.4. Approval Phase**

**Goal:** Approve or dispute completed milestones.

* The **payer or designated approver** reviews milestone progress.
* If approved, funds move to **pending release**.
* If disputed, the transaction enters the **Dispute Resolution Phase**.

[➡️ Step-by-step guide for Approvals](https://docs.trustlesswork.com/trustless-work/oss-dapps/backoffice/step-6-approving-the-milestone)

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#### **2.5. Release Phase**

**Goal:** Finalize the escrow transaction by releasing funds.

* Upon milestone approval, funds are **automatically released** to the service provider.
* The escrow **status updates** to "Completed."
* The transaction is finalized.

[➡️ Step-by-step guide for Releasing Funds](https://docs.trustlesswork.com/trustless-work/oss-dapps/backoffice/step-7-releasing-the-payment)

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### **3. Alternative Phases (Special Cases)**

Some transactions require additional steps:

#### **3.1. Dispute Resolution Phase**

**Goal:** Resolve conflicts when a milestone is disputed.

* The **dispute resolver** evaluates the case.
* Adjustments are made based on the ruling.
* Funds are either **released, partially released, or refunded**.

[➡️ Step-by-step guide for Dispute Resolution](https://docs.trustlesswork.com/trustless-work/oss-dapps/backoffice/resolving-disputes)


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